1. Introduction & Acceptance of Terms
Welcome to Holistic Care Innovation. These Terms & Conditions (“Terms”) govern your use of our website (holisticcareinnovation.co.uk) and any services provided by us (“Services”). By accessing our website or engaging our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use the site or our Services.
2. Definitions
- “We”, “Us”, “Our” means Holistic Care Innovation.
- “You”, “Client”, “User” means any individual or entity using our website or Services.
- “Services” refers to any care, support, assessment, or related services provided by us (e.g., home care, live-in care, short-term care, long-term care, personal care, etc.).
- “Website” refers to holisticcareinnovation.co.uk and its subpages.
- “Care Agreement” means the care package or plan agreed between us and the client for provision of Services.
3. Eligibility & Use of Services
- By using the website or requesting services, you confirm you are legally capable of entering into contracts.
- You agree to provide accurate, current, and complete information when registering, booking, or contacting us.
- For care services involving vulnerable persons (e.g., elderly, individuals requiring health support), you must ensure that all necessary consents are obtained from the relevant parties (the individual, family or legal guardian as applicable).
4. Our Services & What You Can Expect
Holistic Care Innovation offers a range of services including, but not limited to: personal care (washing, grooming, toileting, mobility support), support with nutrition, hydration, sleep/night-time care, house-keeping, and other tailored care packages for individuals who require assistance living independently.
We commit to providing carers who are polite, honest, organised, flexible, and respectful; to adapt care based on client needs; and to deliver support aimed at safety, comfort, wellbeing and dignity.
5. Booking, Assessment & Service Commencement
- Services are initiated through our website forms, phone calls, email, or in-person office visits.
- Before commencement of care, we may conduct a home visit or assessment to understand needs and plan a suitable care package.
- The final care package will be agreed upon with you (or your representative), including details of services, schedule, and fees, before care begins.
6. Fees, Payment & Billing (if applicable)
- For any paid services, fees will be communicated during the assessment or agreement stage.
- Payment terms (timing, method) will be specified in the care agreement.
- Unless otherwise agreed, you are responsible for providing accurate billing and payment information.
7. Use of Website & Acceptable Behavior
When using our website, you agree to:
- Use the site lawfully, without infringing on rights of others or interfering with site functionality.
- Provide accurate and truthful information.
- Refrain from misuse (e.g., attempting unauthorised access, uploading harmful content, or overburdening the website).
8. Intellectual Property Rights
All content, text, images, logos, designs, and other materials displayed on the website are the property of Holistic Care Innovation (or its licensors), protected by applicable intellectual property laws. You may view, download or print pages only for your personal or non-commercial use, without modification, and only with attribution. Any republication, distribution, reproduction or commercial use is prohibited without prior written consent.
9. Third-Party Links & External Content
Our website may contain links to third-party websites or resources. These links are provided for convenience; we do not endorse such external websites, and we are not responsible for their content or practices. Your use of external sites is at your own risk.
10. Disclaimer & Limitation of Liability
- The Services and content on the website are provided “as is.” While we strive to offer high-quality care, we do not guarantee that outcomes (health, wellbeing, recovery) are guaranteed.
- To the fullest extent permitted by law, Holistic Care Innovation shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or Services.
- Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or other liabilities which cannot legally be excluded.
11. Health & Medical Disclaimer
Any care we provide is supportive and designed to assist daily living or wellbeing. Our Services do not substitute for professional medical diagnosis or treatment from a qualified medical practitioner. You should consult a qualified healthcare professional for medical concerns.
12. Termination & Suspension
- We reserve the right to refuse or terminate services if you (or your representative) breach these Terms, provide false information, or act in a manner that threatens safety or wellbeing.
- You may cancel a care agreement by providing notice as specified in your care agreement.
13. Changes to Terms & Conditions
We may update or modify these Terms at any time. Updated Terms will be posted on this website, and the date at the top will be revised. By continuing to use our website or Services after changes are posted, you accept the updated Terms.
14. Governing Law & Jurisdiction
These Terms are governed by the laws applicable in the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the UK.
15. Contact Information
If you have questions or concerns about these Terms, or wish to contact us, you can reach us at:
Email: info@holisticcareinnovation.co.uk
Phone: +880 1424-212199
Address: Victoria Road, Bexhill, TN39 3PD