Privacy Policy

A professional healthcare recruitment and staffing agency, supplying fully trained and vetted care professionals to services nationwide.

Call Us when you Need Help!
24/7 Support: 01424 212199 / 07707468844

Privacy Policy of Holistic Care Innovation Ltd

At Holistic Care Innovation Ltd (“we,” “us,” or “our”), your privacy matters to us. We understand that when you visit our website or use our services, you entrust us with personal information about yourself. Protecting that information and using it responsibly is one of our top priorities. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have about your data. We aim to be completely transparent and make this policy easy to understand.

By using our website, https://holisticcareinnovation.co.uk/
(“Website”) or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our Website or services.

1. Who We Are

Holistic Care Innovation Ltd is a UK-based company providing specialized care services and support to individuals seeking high-quality holistic care. Our office is located at:

Victoria Road, Bexhill, TN39 3PD, United Kingdom

You can contact us regarding privacy matters at:
Email: info@holisticcareinnovation.co.uk

Phone: +880 1424 212199

We are the data controller for your personal information, meaning we determine how your data is collected, processed, and stored.

2. Information We Collect

When you interact with us, we may collect the following types of information:

a) Personal Information

This is any information that can identify you directly or indirectly, such as:

  • Your full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth (if relevant for service provision)

For example, if you fill out a contact form on our Website to inquire about our care services, we will collect your name and email so that we can respond.

b) Health and Service Information

If you engage with our care services, we may collect certain sensitive personal information necessary to provide high-quality care, including:

  • Health conditions or requirements
  • Medications or therapies you are receiving
  • Care history or previous treatments
  • Special preferences or requirements

We only collect this information with your consent and use it solely to provide personalized care.

c) Technical and Usage Information

When you use our Website, we may automatically collect information about your device and how you interact with the site, including:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on each page
  • Referring website or source
  • Operating system and device type

This helps us understand how people use the Website, improve performance, and enhance user experience.

d) Communications

Any emails, messages, or calls you send us may be stored for record-keeping and to ensure we can provide the best possible service.

3. How We Use Your Information

We use your information in ways that are necessary to provide and improve our services, as well as to comply with legal obligations. Key uses include:

  1. Providing Services: Using your information to deliver the care or services you have requested. For example, if you book an assessment, we may use your health information to tailor the service.
  2. Responding to Enquiries: If you contact us through our Website or by email, we use your information to respond efficiently and personally.
  3. Improving Services and Website: Analyzing how visitors use our Website and services allows us to improve our offerings and user experience. For instance, understanding which pages are most visited helps us optimize content.
  4. Marketing and Communication (with consent): Occasionally, we may send newsletters or updates about our services. You can choose to opt-in or opt-out of such communications.
  5. Legal Compliance: In some cases, we may process data to comply with laws and regulations, such as record-keeping for financial, care, or safety requirements.
  6. Internal Administration: To maintain records for management, accounting, and performance tracking.

4. How We Share Your Information

We respect your privacy and do not sell your personal data. We may share information under certain circumstances, including:

Service Providers: We work with trusted third-party providers (such as payment processors, IT services, or cloud storage) who help us deliver our services. They are bound by confidentiality agreements and may only use your data as instructed by us.

  • Legal Requirements: If required by law, we may disclose information to regulatory authorities, law enforcement, or courts.
  • With Your Consent: Sometimes, you may ask us to share your information with other healthcare or service providers. We will only do so with your explicit permission.
  • Internal Staff: Only staff who need your information to provide services (e.g., care professionals, administrative staff) will access your personal information.

We ensure that any transfer of data, including transfers outside the UK, is done securely and in compliance with relevant privacy laws.

5. Cookies and Online Tracking

Our Website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how our Website is used.

We use cookies for:

  • Essential functionality, such as keeping you logged in during a session
  • Analytics to measure Website performance
  • Improving user experience based on visitor behavior

Consent: Non-essential cookies will only be placed if you give consent via our cookie banner. You can disable cookies at any time via your browser settings, but some features of the Website may not work correctly if cookies are blocked.

6. How We Protect Your Data

We take data security seriously. We have implemented reasonable technical and organizational measures, including:

Secure servers and encrypted connections (HTTPS)

  • Access controls and role-based permissions
  • Regular security reviews and monitoring
  • Staff training on data protection

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Under UK GDPR and related privacy laws, you have the following rights:

Access: You can request a copy of the personal data we hold about you.

Correction: You can ask us to correct inaccurate or incomplete information.

Erasure: You can request deletion of your personal data, where legally permissible.

Restrict Processing: You may request that we limit how we use your data.

Data Portability: Receive your data in a structured, machine-readable format.

Object to Processing: You can object to certain types of data processing.

Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

Complaint: If you are unhappy with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at info@holisticcareinnovation.co.uk

8. Children’s Privacy

Our Website and services are not intended for children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

Email: info@holisticcareinnovation.co.uk

Address: Victoria Road, Bexhill, TN39 3PD, United Kingdom

We are committed to ensuring your personal information is safe, respected, and used responsibly.